Keep up the pace
with rapid changes
in your business and
market, to create and
keep a customer
Sell, market and service with world #1 CRM
The Salesforce cloud is a cloud based, on-demand customer relationship management (CRM) suite offering applications for small, midsize and enterprise organizations, with a focus on sales and support.
The Salesforce app has capabilities that include sales management, marketing automation, partner relationship management and customer service. These applications help organizations manage customer accounts, track sales leads, conduct and monitor marketing campaigns and provide service post sale.
A dedicated system to manage your clients in real time!
What is CRM?
Customer relationship management (CRM) is an approach to manage a company’s interaction with current and potential customers. It uses data analysis about customers’ history with a company to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth.
One important aspect of the CRM approach is the systems of CRM that compile data from a range of different communication channels, including a company’s website, telephone, email, live chat, marketing materials, and more recently, social media. Through the CRM approach and the systems used to facilitate it, businesses learn more about their target audiences and how to best cater to their needs.
What is cloud?
The cloud is a term referring to accessing computer, information technology (IT), and software applications through a network connection, often by accessing data centers using wide area networking (WAN) or Internet connectivity.
Almost all IT resources can live in the cloud: A software program or application, a service, or an entire infrastructure. For example, if a business wanted to build an IT infrastructure, typically it would install the servers, software, and networking resources it needed, but nearly all of those services and resources are now accessible by going to third parties that offer them in the cloud.
- Improved Organizational Information
- CRM For Enhanced Communication
- CRM Improves Your Customer Service
- Automation of Everyday Tasks
- Greater efficiency for multiple teams
- Improved Analytical Data and Reporting
- Creating a bond with the existing customers ensures that you won’t have to work on getting them again like new traffic.
- Having a bond with customers increases the chance of them making numerous purchases so a bulk of that first-time buyers is not limited to just that before perishing.
- When you make your customers feel welcome even after the purchase, they too start feeling some loyalty towards your brand.
- Since the brand image is already created before all this even begins, customers will have something to relate to or look up to when they make multiple purchases.
- When you maintain a strong bond letting the customers know they are valued, the customers become your friend.
- With prolonged good customer relationship management, customers feel obliged or happy to advocate your brand to others and that’s how your business rises to success and permanence.